MCW Privacy Policy: How We Collect, Use and Protect Your Information

Your trust matters to us. When you open an account, make a deposit or simply browse the site, you share information with us, and you deserve to know exactly what happens to it. This Privacy Policy explains, in plain language, what data we collect, why we need it, how we keep it safe and what choices you have.

Please read it carefully before using our services. By registering or continuing to use the platform, you confirm that you have read and understood these terms.

Information We Collect

We only collect the information we need to run your account safely and to meet our legal duties. It falls into three broad groups: details you give us, details created when you use the service, and details received from trusted partners.

Collecting less is a core principle of our Privacy Policy. If information is not needed for a clear purpose, we do not ask for it.

Details You Provide

When you register, we ask for your name, date of birth, mobile number, email address and preferred currency. During verification, we may also request a copy of an identity document and proof of address to confirm that you are an adult and that the account truly belongs to you.

When you contact support, we keep a record of the conversation so any agent who helps you later understands your request.

Details Created Through Use

As you use the site, we record your login times, device type, browser, IP address, game history, bets, deposits and withdrawals. This information keeps your balance accurate and helps us spot unusual activity.

Cookies remember your language, keep you signed in and show us which pages are most useful. You can control non-essential cookies in your browser.

How We Use Your Information

We use your data to create and manage your account, process payments, provide customer support, and make sure every game and bet is settled correctly. These are the core reasons covered by this Privacy Policy.

We also use it to prevent fraud, money laundering and underage play, and to meet the legal and regulatory requirements that apply to us.

Responsible Gaming Checks

Your activity data helps us notice patterns that may suggest play is becoming a problem, such as rapid increases in deposits or very long sessions. When this happens, we may reach out with tools like deposit limits, reminders or a cooling-off period.

These checks exist to protect you, never to encourage more play.

Communication and Offers

With your consent, we may send news about promotions, new games and events by SMS, email or app notifications. You can change these preferences or unsubscribe at any time from your account settings.

Important service messages, such as security alerts or changes to this Privacy Policy, will still be sent because they affect how your account works.

How We Protect Your Data

All traffic between your device and our servers is encrypted with industry standard SSL technology. Passwords are stored in hashed form, which means even our staff cannot read them.

Inside the company, only staff who need personal information for their role can access it, and every access is logged.

Payment Security

Payments through bKash, Nagad, Rocket and other supported methods are handled by secure payment partners. We do not store your full wallet PIN or card details on our servers.

Withdrawals are only sent to accounts registered in your own name. This simple rule protects you if someone ever gains access to your login.

Your Part in Staying Safe

Choose a strong, unique password and never share it, even with someone claiming to be from support. Our team will never ask for your password or a one-time code.

If you notice any login or transaction you do not recognise, change your password immediately and contact support so we can secure the account.

Sharing Your Information

We never sell your personal data. Under this Privacy Policy, information is shared only with payment processors, identity verification services, game providers that need to settle your bets and authorities when the law requires it.

Every partner must follow the same standards set out in our Privacy Policy and may only use your data for the specific service they provide.

Keeping Your Information

We keep account and transaction records for as long as your account is open and for the period afterwards that the law requires, usually several years, so that we can answer disputes and regulatory checks.

When information is no longer needed, it is securely deleted or anonymised so it can no longer identify you.

Your Rights and Choices

You may ask to see the personal data we hold about you, correct anything that is wrong, or request deletion where the law allows. You can also object to marketing at any time.

To make a request, contact support through live chat or email. We may ask you to verify your identity first, so that nobody else can obtain your details.

Age Restriction

Our services are only for adults aged 18 and over. We do not knowingly collect information from minors, and any account found to belong to someone underage will be closed and its data handled according to this Privacy Policy.

Worried parents can use device parental controls and filtering software for extra protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect new features, legal changes or improved security practices. The date of the latest version will always be shown on this page.

If a change is significant, we will let you know by email or a notice when you log in, so you always have time to review it.

Contact Us

If you have any question about this Privacy Policy or how your information is handled, our support team is available 24 hours a day through live chat on MCW.

We will always answer privacy questions as clearly as we can. Thank you for trusting MCW with your information.